Returns and Refunds

Refund & Return Policy

Effective date: September 13, 2026
Last updated: September 13, 2026

We want you to feel confident ordering from KYOJIN. This Policy explains returns, refunds, cancellations, damaged orders, promotional bundles, exchanges, and satisfaction-guarantee claims for purchases made through kyojin.shop.

Nothing in this Policy limits any consumer right or remedy that cannot legally be excluded where you live.

1. Standard 14-Day Return Window

You may request a standard return within 14 calendar days after your order is delivered.

To qualify for a standard return, the product must be:

  • unused and unworn;

  • in its original condition and packaging;

  • complete with all original tags and accessories;

  • free from damage, marks, odors, alterations, or signs of wear; and

  • accompanied by your order number or other proof of purchase.

For hygiene and safety reasons, masks, balaclavas, face coverings, and similar products are generally not eligible for a standard return after they have been worn, used, washed, or removed from sealed protective packaging.

This restriction does not apply when a product is damaged, defective, incorrect, covered by an applicable satisfaction guarantee, or otherwise returnable under applicable law.

2. Starting a Return

To request a return, email support@kyojin.shop with:

  • your name;

  • your order number;

  • the product or products you want to return;

  • the reason for the return; and

  • clear photos if the product arrived damaged, defective, or incorrect.

If your return is approved, we will provide return instructions and the correct return destination.

Do not send a return before receiving authorization.

Returns sent to an unauthorized address, manufacturer, fulfillment partner, or other location may not qualify for a refund.

Unless we tell you otherwise, an approved standard return must be shipped within 14 calendar days after we provide return instructions.

3. Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for return shipping costs.

If we provide a prepaid return label, the disclosed cost of that label may be deducted from your refund where permitted by law.

KYOJIN will cover reasonable replacement or return shipping costs when we confirm that an order arrived damaged, defective, or incorrect.

Original shipping charges, duties, customs charges, and return postage are generally non-refundable for standard returns unless the issue was caused by KYOJIN or reimbursement is required by law.

We recommend using tracked shipping and keeping your receipt until your return has been completed.

4. Damaged, Defective, Incorrect, or Missing Orders

Please inspect your order when it arrives.

If a product is damaged, defective, incorrect, or missing, contact support@kyojin.shop as soon as reasonably possible.

Please include:

  • your order number;

  • a description of the issue; and

  • clear photos of the product, packaging, shipping label, and damage when applicable.

After reviewing the issue, we may provide a replacement, reshipment, refund, or another appropriate remedy.

Some KYOJIN products are handmade. Minor variations in stitching, knit texture, shape, color placement, and finishing may occur and are part of the individual character of a handmade product. These natural variations are not generally considered defects unless they materially affect the product’s appearance, quality, or intended use.

Nothing in this Policy limits your legal rights concerning defective, unsafe, misdescribed, or non-conforming products.

5. Items That Cannot Be Returned

Unless covered by an applicable satisfaction guarantee, damaged, defective, incorrect, or otherwise required by law, we generally cannot accept standard returns of:

  • masks, balaclavas, face coverings, or similar products that have been worn or used;

  • products that have been washed, altered, stained, damaged, or exposed to odors after delivery;

  • products missing their original tags, packaging, or included accessories;

  • personalized, customized, or made-to-order products when clearly identified as such before purchase;

  • products purchased from an unauthorized third-party seller;

  • gift cards;

  • products clearly marked Final Sale before purchase; or

  • unauthorized returns.

If you are unsure whether your order qualifies, contact support@kyojin.shop before sending anything back.

6. Promotional Bundles and Free Products

Promotional bundles are sold as complete offers.

This includes promotions such as:

  • Buy 2, Get 1 Free

  • Buy 3, Get 2 Free

For a standard full-bundle return, all paid and free products included in the promotional bundle must generally be returned in eligible condition.

If we approve a partial bundle return, the refund may be recalculated using the regular non-promotional price of the products you keep.

The stated value of any promotional or free products that are not returned may also be deducted from the refund where permitted by law.

A refund will never exceed the amount originally paid.

Promotional gifts included with an order may also need to be returned when the qualifying order is returned in full.

7. Lifetime Money-Back Guarantee

Where a KYOJIN product page or offer states that your purchase is covered by our Lifetime Money-Back Guarantee, you may request a refund if you are not satisfied with your qualifying purchase.

This guarantee may apply even if the product has been tried on or used, subject to the terms displayed with the applicable offer.

To submit a guarantee claim, contact:

support@kyojin.shop

Please provide your name and order number so we can verify the purchase.

The Lifetime Money-Back Guarantee applies only to qualifying purchases made directly through kyojin.shop and does not cover:

  • purchases from unauthorized third-party sellers;

  • fraudulent claims;

  • repeated or abusive refund requests;

  • unauthorized resale purchases;

  • orders that cannot reasonably be verified;

  • deliberate damage, misuse, improper care, or unauthorized alterations; or

  • products obtained without a qualifying purchase.

Unless otherwise stated with the offer, refunds under the guarantee apply to the amount paid for the qualifying product or bundle. Original shipping charges, duties, taxes, and other third-party costs may remain non-refundable except where required by law.

Nothing in this guarantee limits any statutory consumer rights you may have.

8. Exchanges

To request an exchange, contact support@kyojin.shop.

Exchanges are subject to product availability and return eligibility.

In some cases, the fastest option may be to return the eligible product and place a new order after the return is approved.

We will cover reasonable shipping costs for an approved exchange resulting from our error or a confirmed defective product.

For other approved exchanges, customers may be responsible for shipping costs and any difference in price unless applicable law requires otherwise.

9. Refund Processing

After an authorized return is received, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Approved refunds are generally processed within 10 business days after approval.

Your bank, credit-card company, or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since we confirmed that your refund was issued and you still have not received it, contact:

support@kyojin.shop

Refunds are normally returned to the original payment method unless applicable law requires otherwise.

10. Order Changes and Cancellations

We begin processing orders quickly.

If you need to change or cancel an order, contact support@kyojin.shop immediately and include your order number.

We will make reasonable efforts to accommodate your request, but cancellation or modification cannot be guaranteed once processing, production, fulfillment, or shipment has begun.

Customized or made-to-order products may not be eligible for cancellation after production has started, except where required by law.

If we successfully cancel an order after payment has been captured, the refund will be issued to the original payment method.

If the order can no longer be cancelled, you may request a return after delivery under this Policy.

11. Refused, Unclaimed, and Incorrectly Addressed Orders

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because it was:

  • refused;

  • unclaimed;

  • undeliverable because of customer-provided address information; or

  • otherwise returned through no fault of KYOJIN,

we may deduct actual non-refundable shipping, carrier, customs, duty, or return costs from any refund where permitted by law.

If an address or delivery issue was caused by KYOJIN or a carrier acting on our instructions, we will provide an appropriate remedy without charging you for our error.

12. Lost or Stolen Packages

If tracking shows unusual delays or a package appears lost in transit, contact support@kyojin.shop so we can investigate with the carrier.

If tracking shows an order as delivered but you cannot locate it, please first check:

  • around the delivery location;

  • with household members;

  • with neighbors;

  • with building management or reception; and

  • directly with the carrier.

We will assist with eligible delivery investigations, but responsibility for packages confirmed as correctly delivered may depend on the circumstances and applicable law.

13. International Orders

International customers may be responsible for customs duties, import taxes, brokerage charges, and other fees imposed by their country.

Unless required by law or the issue resulted from our error, these charges are generally non-refundable.

Return, cancellation, and cooling-off rights vary by jurisdiction.

Customers in jurisdictions with mandatory withdrawal or cancellation rights retain those rights subject to applicable legal exceptions, including hygiene-related exceptions that may apply to sealed face coverings or similar products after their packaging has been opened.

Nothing in this Policy excludes mandatory rights relating to defective, unsafe, misdescribed, delayed, or undelivered goods.

14. Refund Abuse and Fraud

We reserve the right to refuse or investigate refund, return, replacement, exchange, or guarantee requests where we reasonably suspect:

  • fraud;

  • abuse of promotional offers;

  • repeated guarantee abuse;

  • falsified delivery claims;

  • unauthorized resale;

  • chargeback abuse; or

  • other deceptive activity.

This provision does not limit legitimate consumer rights or remedies available under applicable law.

15. Chargebacks

If you believe there is a problem with your order, please contact support@kyojin.shop first so we have an opportunity to resolve the issue.

Submitting a chargeback does not expand or replace rights available under this Policy or applicable law.

We may provide order, shipment, communication, refund, and delivery records to payment processors or financial institutions when responding to a payment dispute.

16. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes to:

  • our products;

  • promotions;

  • fulfillment practices;

  • business operations; or

  • legal and regulatory requirements.

The current version will be available on kyojin.shop with an updated “Last updated” date.

The policy and promotional terms displayed at the time of your purchase will apply to that purchase where required by law.

17. Contact Us

Questions about returns, refunds, cancellations, guarantees, exchanges, or order issues may be sent to:

KYOJIN Customer Support

Website: kyojin.shop

Email: support@kyojin.shop

Please do not send products to any address unless you have first received return authorization and return instructions from KYOJIN Customer Support.