Shipping Policy

Shipping Availability

KYOJIN ships to domestic and select international destinations.

Available shipping methods, rates, and destinations will be displayed at checkout. Certain locations may be unavailable because of carrier restrictions, customs requirements, or other circumstances outside our control.

Processing Time

Orders are generally processed and prepared for shipment within 2–3 business days.

Orders are processed Monday through Friday, excluding holidays. Orders placed during weekends or holidays will begin processing on the next business day.

During product launches, promotional periods, or periods of high order volume, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Estimated Delivery Time

Delivery time depends on the destination and shipping method selected at checkout.

• Standard shipping: Approximately 7–10 business days after dispatch

• International shipping: Delivery times vary by destination and customs processing

Delivery dates are estimates and are not guaranteed. Carrier delays, customs processing, weather, service interruptions, and other circumstances outside KYOJIN’s control may affect delivery.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Tracking information may require up to 48 hours to update after the carrier receives the shipment.

International Duties and Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee.

KYOJIN does not control customs processing times or charges imposed by local authorities.

Out-of-Stock Items

If an item becomes unavailable after your order is placed, we will contact you and provide an updated estimated shipping date, an alternative product where available, or the option to cancel the affected item for a refund.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact support@kyojin.shop immediately if you notice an error. We will make reasonable efforts to update the address, but changes cannot be guaranteed after processing or shipment has begun.

Additional shipping costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility where permitted by law.

Damaged Orders

If your order arrives damaged, contact support@kyojin.shop within 5 calendar days after delivery.

Please include:

• your order number;

• a description of the issue; and

• clear photographs of the product, packaging, shipping label, and damage.

Keep the product and its original packaging while we review your claim.

Lost or Delayed Orders

If tracking has not updated for an unusual period or your order appears lost in transit, contact support@kyojin.shop so we can investigate with the carrier.

If tracking shows the order as delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building management, and the carrier.

After reviewing the circumstances, we may provide a replacement, refund, or another appropriate remedy in accordance with our policies and applicable law.

Contact Us

For shipping questions or assistance with an order, contact:

KYOJIN Customer Support

Website: kyojin.shop

Email: support@kyojin.shop